So my wife has an apple iBook. One of the little white ones. The screen is 12″. It has a little hard drive — I think 20GB. But I got it for her so she could surf the web in maximum comfort. Two years ago, when I purchased it I wasn’t crazy about buying the $250 warranty extension that would push the coverage from 1year to 3 years. But my brother warned me that laptops differ from desktops in two strategic ways:
1. They are (get this) “portable” and as such they get banged around more than a very stationary desktop.
2. If a component goes (like the monitor) I can’t replace it. If the hard drive on my desktop crashed I could open the case and slide in the new drive I purchased at CompUSA. Not so with laptops.

So I deviated from my usual practice and spent nearly 25% of the purchase price of the machine on the extended warranty.

Over the last two years I have placed nine calls to AppleCare. Believe me, I have used the warranty to within an inch of its life!

And then some. Last week Liz’s machine crapped out again and I made the call to Apple to have them send me a box that I would use to ship the computer to them for repair. But this time they didn’t do that. They marked the unit as a loss and shipped me a new one.

A brand new one.

Off the shelf. Its identical to the old one except that there’s not two years of wear and tear on it.

And it has 50% more disk space.

With a faster CPU.

And twice as much RAM.

And a rockin’ OS.

I’m totally tickled!! They even gave me the educational rate on the new extended warranty! Haha! I figured the first one worked out so well I would be an idiot not to get it a second time!

So this is a beautiful machine and its brand new and everything is coming up roses!

Thank you very much.

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